Can not add a serial unit to inventory with my scanner

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5 comments

  • Aaron Horn

    Hey Toby,

    I'm not sure why the scanner wouldn't work at all in Flex5 for serial number entry.  But more specifically to what you described in Flex4, I've been able to solve usually with Delay adjustments.  Sometimes I've had to use Security Level or Redundancy Level settings.  You'll see some examples in the picture below.  These were intended for Zebra scanners.  But you can usually find something similar in the manual for whatever scanner you're using.  It's possible this would solve your Flex5 issue as well, but hard to predict since there were no symptoms to relay.

    I'm supposing you know how to set rules in your scanners to better work with Flex.  (Chime back if you're not aware.)  If you haven't already, try erasing all rules on your scanner to remove the prefix and suffix to your scan, and test in Flex5 again.  Better for data entry purposes.

    I'm curious if anyone else is having this problem with Flex5.

    Aaron Horn
    Consultant (endorsed by Flex)
    aaronjhorn@gmail.com
    615.335.1225

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  • Toby Moyer

    Thanks for your help Aaron....I will look into that possible solution.   It is odd that the scanner works just fine in the warehouse function for scanning items out and back.  It just does not work right when using for adding serial item  barcodes to inventory. Does it make sense that there would be a difference in the way it works between those 2 functions?

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  • Aaron Horn

    Toby Moyer, if you're erasing all rules on your scanner, and then manually clicking in a Serial Number field to move your cursor there, then i don't know why it wouldn't work.  If you're NOT erasing the rule, then that could kick the cursor out and send it to the general barcode field at the top of the UI.  Maybe Flex4 and Flex5 are responding a little differently to the <^> prefix in that window.

    The scanner really shouldn't function differently between 4 & 5.  But at a technical level, there's a possibility that I'm wrong about this.  I typically teach that your scan gun is like a glorified keyboard.  It's taking whatever it reads and types it into wherever your cursor is  Additionally, if your scanner is programmed with the typical Flex rules, then the <^> prefix and the <Enter> suffix just keeps you from having to touch the mouse and keyboard in normal scanning screens.  But for data entry like serial numbers, you don't want the prefix, and probably not the suffix either.

    As a workaround, if nothing I'm saying is helping, you can scan your serial unit barcodes into a spreadsheet or text editor instead, and then copy and paste into the Flex field.  Might save you some time.  Chime back with any other thoughts, or reach out directly.

    - Aaron

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  • Toby Moyer

    Thanks for this info, Aaron.   I need to study up about re-programming scanners before I attempt that, but it sounds like may not be able to have it both ways in 5. Its more important to have the scanner function correctly in the warehouse capacity.

    It does NOT appear that it is sending the cursor anywhere else, because it is still there after I get an error message(as you can see in the picture attached) Does this error message give you any insight into what the issue could be?

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  • Aaron Horn

    Toby Moyer, configuring your scanner for Flex use is pretty easy if you have a cheat sheet.  Flex has a write up on this right here.  If you have a Zebra (or Symbol) like many clients, you'll notice the 1st barcode on the cheat sheet is "Erase All Rules".  This is the only barcode you need to scan to set the scanner up for basic data entry (like for adding serial number barcodes).  Then when you want to go back to normal Flex configuration, simply scan through the cheat sheet from top to bottom.

    Try erasing all rules and see if that gets rid of the error.  If not, then it's time to email support@flexrentalsolutions.com.  They'll be able to better figure out what's tripping the integrity constraint.  I'd also scan a serial number barcode into a text editor like Word and see if anything odd shows up.

    p.s.  I'd still add a Delay (mentioned prior) to your scanner as a general rule, whether you're configured for Flex use or basic data entry.  If you find the varying Delay barcodes in your manual, you can scan one at any time.  They're not part of a Rule.  They're simply changing a setting on your scanner.  For your situation, it would likely help ensure that all the characters are transferred successfully.

    You're welcome to reach out directly if you like.  My contact info is in my original reply.  Thanks Toby.

    - Aaron

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