Non Serialized items not being marked as lost after finalizing manifest

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Caleb Beene

• September 10, 2023 00:39

Ive got an interesting problem I have not been able to find a solution for.

 

When we free scan in a non serialized item we get 2 different responses

1. a pop up window with all the different manifest it might be returning from.

2. if its not on a manifest it will just ask how many you want to free scan in.

 

The first one is great exept that we have manifests from 2011 still missing things.

Ive tried finalizing all those manifest but it seems that it does not mark non serialized items as lost or missing. 

 

is there a way to clean this up?

 

Second problem is if im returning a manifest and I end up with more than was sent I have have to manually adjust my inventory I dont see a way to scan in a quantity if there are manifest outstanding that it might be on.  

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• Official comment

  

  Flex Customer Success Team

  • September 11, 2023 21:49

  Hey Caleb,

  Thank you for bringing these to our attention. Our Product team will be reviewing how Non-Serialized items are handled from the Free Scan In screen as well as when they're missing.

  In the meantime, to address the first issue, I recommend running the "Unreturned Items Report" to see what items have been left unreturned - including those Non-Serialized items. Flex currently does not track Non-Serialized items as closely as Serialized so, when a Manifest is finalized with unreturned Non-Serialized items, they're left unaccounted for instead of being marked as "Presumed Missing".

  By running the Unreturned Items Report, you can open each Manifest with unreturned items and use the "Manually Mark Line Items as Returned" function (icon with two checkmarks) to close out those old Manifests without affecting your inventory counts. This will remove those Manifests as options when using Free Scan In on Non-Serialized Models.

  For the second scenario - again, Non-Serialized Models are not tracked as closely as Serialized ones, so knowing how many of a Non-Serialized Model needs to be scanned in from which Manifest is subject to human error. As a best practice, I don't recommend scanning in more than the quantity that was scanned out because this will throw off your inventory numbers. If you've received more items than were scanned out, they were likely either scanned out to another Manifest that they need to be returned to, or more items were physically sent than were scanned out. The straightforward fix for this is Serializing those items but if that's not a feasible option then I recommend training the warehouse staff to be sure they're following procedures that will prevent overscanning in the Return Screen.

  Please reach out to training@flexrentalsolutions.com if you need additional help.

  Thanks,

  Nick Nazario - Customer Success Manager

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