Customer Success Team
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2030 - QuickBooks Online Error
Invalid ID I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:2030, ERROR MESSAGE:Invalid ID, ERROR DETAIL:Id should be a valid number. Supplied value:[actual value sent], MO...
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0.27.78
What's New in Version 0.27.78 (release date 2023-03-30) Implemented the ability to mark serial units as OOC in bulk (via the Serial Units tab of an inventory model). Adjusted the BCC field in emai...
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2500 - QuickBooks Online Error
Invalid Reference Id : An item in this transaction is set up as a category instead of a product or service. I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:2500, ERROR MES...
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0.27.77
What's New in Version 0.27.77 (release date 2023-03-09) Implemented System Settings > Backup History. Implemented the "run custom report" settings within System Settings > Automated Functions. Imp...
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Basics of Troubleshooting
Introduction Troubleshooting Resources Diagnosing the Problem Introduction Problems in Flex can range from relatively simple to quite complex. Troubleshooting steps depend on where you're workin...
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3100 - QuickBooks Error
Internal Server Error I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:3100, ERROR MESSAGE:InternalServerError Solution This is due to a time-out on QuickBooks' end of th...
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The account for this transaction must be of type Accounts Receivable. - QuickBooks Error
The account for this transaction must be of type Accounts Receivable. I can't export Flex elements to QuickBooks. I get this error with no error code: QuickBooks Document Push Error: There is an i...
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6140 - QuickBooks Online Error
Duplicate Document Number I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:6140, ERROR MESSAGE:Duplicate Document Number Error, ERROR DETAIL:Duplicate Document Number...
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6430 - QuickBooks Online Error
Invalid account type used I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:6430, ERROR MESSAGE:Invalid account type used, ERROR DETAIL:Invalid account type: Check your acco...
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500 - Flex Error
Cannot push document with a zero price total. Cannot push document with a blank client field. Multiple error messages can be associated with the 500 error code from Flex. The solutions differ ba...