Two Step Shipping, scanning to wrong manifest

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Ryan Cooper

• January 26, 2023 15:14

Hi,

We worked with training when we initially set up our instance to implement a 2 step shipping process, as described in: https://helpcenter.flexrentalsolutions.com/hc/en-us/articles/360051746034-Flex4-Implementing-a-Two-Step-Scan-Out-Process

Now that it's in use, we are noticing that if someone accidentally ship scans something while on the wrong manifest, it adds those items to the incorrect manifest, and then they are kind of double manifested.

Has anyone found a way not to allow this and show a pop up asking to confirm?

It's wreaking havoc on the return and where things show.

Thank you!

Ryan

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• Official comment

  

  Flex Customer Success Team

  • August 18, 2025 17:43

  Hey Ryan Cooper and Casey Thompson,

  We recommend making sure the Orphan Scan Prompt is turned on in your scanning prompt settings. If this setting is already enabled, then the best next step would be to reach out to support@flexrentalsolutions.com, as there may be something specific in your workflow that’s causing the issue.

  I hope this helps!

  Jacob Wise
  Training Specialist

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  Casey Thompson

  • August 07, 2025 16:16

  No answer to this? it's happening to us and is impossible to clear up.

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  Benjamin 'Bigs' Coppel

  • August 10, 2025 00:39

  I would definitely be reaching out to Flex support via email about this issue. They will be best resourced to identify the issue and advise how to deal with it.

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