Customer Success Team

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  • 0.27.77

    What's New in Version 0.27.77 (release date 2023-03-09) Implemented System Settings > Backup History. Implemented the "run custom report" settings within System Settings > Automated Functions. Imp...

  • Basics of Troubleshooting

    Introduction Troubleshooting Resources Diagnosing the Problem Introduction Problems in Flex can range from relatively simple to quite complex. Troubleshooting steps depend on where you're workin...

  • 3100 - QuickBooks Error

    Internal Server Error I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:3100, ERROR MESSAGE:InternalServerError   Solution This is due to a time-out on QuickBooks' end of th...

  • The account for this transaction must be of type Accounts Receivable. - QuickBooks Error

    The account for this transaction must be of type Accounts Receivable. I can't export Flex elements to QuickBooks. I get this error with no error code: QuickBooks Document Push Error: There is an i...

  • 6140 - QuickBooks Online Error

    Duplicate Document Number I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:6140, ERROR MESSAGE:Duplicate Document Number Error, ERROR DETAIL:Duplicate Document Number...

  • 6430 - QuickBooks Online Error

    Invalid account type used I can't export Flex elements to QuickBooks. I get this error: ERROR CODE:6430, ERROR MESSAGE:Invalid account type used, ERROR DETAIL:Invalid account type: Check your acco...

  • 500 - Flex Error

    Cannot push document with a zero price total. Cannot push document with a blank client field. Multiple error messages can be associated with the 500 error code from Flex. The solutions differ ba...

  • 0.27.76

    What's New in Version 0.27.76 (release date 2023-02-16) Implemented the ability to merge duplicate contacts. Implemented the GL Accounts tab for Services. Implemented the "Birthday" field for cont...

  • QBWC1039 - Web Connector Error

    Unable to add FileID to company file for this Application Error message received from QuickBooks was <If the QuickBooks company data file is not open, a call to the "BeginSession" method must inc...

  • Virtual Items

    Overview Creating a Virtual Package Creating a Virtual Model Building Virtual Models and Packages How Virtual Item Quantities are Calculated Overview There are two types of virtual items that yo...