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Basics of Troubleshooting

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Introduction

Problems in Flex can range from relatively simple to quite complex. Troubleshooting steps depend on where you're working in Flex, interdependencies within Flex, and related information and apps outside Flex.

Apps that integrate with Flex often have their own troubleshooting documentation in their own help center. In many cases, Flex has tried to simplify troubleshooting these apps by including app-specific help in the Flex Help Center. Those articles contain the best information for problems arising in that area of Flex.

In this article, we've created an index of Flex troubleshooting resources so you can quickly find what you're looking for. We also walk through the basics of finding known answers and diagnosing problems. Armed with information, you can find existing solutions or submit a support ticket.

Do you know how to troubleshoot but you're trying to find the list of internal Flex Errors? 

Troubleshooting Resources

Diagnosing the Problem

Find known answers fast

  1. Note the error code and error message
  2. After reviewing these steps, go to the related troubleshooting resource and start there
  3. The troubleshooting guides contain lists of known and solved errors, with links to the solutions for those problems
  4. When you find a match in a troubleshooting guide, click the link.
    Depending on the specific error, you might see more than one link. Generally, the Error Message link is more specific than the Error Code link. When there is no error code/message or the solution applies to multiple errors, a link is provided in Problem.
  5. If you don't find a match, continue below to determine where the problem is occuring

Determine where the problem is occurring

  1. Note the specifics of the error you're getting.
  2. Where do you see the error?
  3. What information is contained in the error?
  4. What steps were you taking before/when you encountered the problem?

Gather outside knowledge to understand the problem deeper

  1. If you haven't found the solution in a Help Center article, try asking the Flex Community. The experiences of other Flex users can help you find solutions from people having the same experience.
  2. If the problem involves apps outside Flex, try searching the other apps' help center and the internet at large. Often, you'll find answers that can quickly help you solve the problem.

Document the problem and submit a support ticket 

If you haven't found a solution yet, it's time to reach out to Flex Support for help. Follow the steps for submitting a support ticket and we'll help you out!

 

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