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Flex Support Resources

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Email Flex Customer Support

support@flexrentalsolutions.com

Monday-Friday, 7:00AM-5:00PM Central Time

Unlimited email support is included in every Flex subscription. A full-time team of support representatives is available to answer questions and resolve issues for our Flex customers during business hours (M-F 7:00AM-5:00pm Central Time). Most support inquiries are handled on the same day of the request.

To receive accurate and timely support, we ask that you be as specific as possible in all inquiries. Please provide (when applicable):

  • Document numbers (e.g., Quote number 14-0012, Labor PO LPO14-0001, etc.)
  • Inventory item names with barcodes (e.g., 8’ tripod screen barcode 30492)
  • Specific details of when and how an issue occurred. Example: “At 3:00pm, I was working on quote number 14-0012 when I added an 8’ tripod screen (barcode 30492) and found that I was unable to edit the day rate pricing information.”
  • Screenshots or videos detailing your question or issue. We recommend using Jing which allows you to create and share screenshots and videos for free.

Flex support representatives use an internal support tracker to organize and assign inquiries. This system works best when support requests are limited to one inquiry per email.

In the rare occurrence that your system is down during off hours, email support@flexrentalsolutions.com with the subject “Flex System is DOWN.” A support agent is always on call during off hours.

Flex User Forum

http://forum.flexrentalsolutions.com

The Flex User Forum is a thriving community where you can interact with other Flex customers. In the forum, customers can share advice and offer support to each other. To receive the best support, we recommend following the email support guidelines (as described in the above section).

All customers must register to use the forum. Your Flex system user name and password will not work as login credentials for the forum. Separate registration is required.

Posting to the Flex User Forum does not guarantee a response from a Flex support representative. To receive guaranteed support, email support@flexrentalsolutions.com and follow the email support guidelines (as described in the above section).

Flex YouTube Channel

http://www.youtube.com/flexrental

The Flex YouTube channel contains all the videos you see in the Starter Kit and User Manual. Additionally, you will find other videos like past webinars, special trainings, and other demo videos.

 

Flex Help Center

Please note that the Flex User Manual and Flex User Forum are in the process of being migrated to our new, combined Help Center at https://helpcenter.flexrentalsolutions.com. Registration for this portal/forum is separate from the previous forum. You can also find all of your current support tickets as of roughly October 2018.

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